Status texts
A text when the car is checked in, when the inspection's done and when it's ready, so customers stop calling to ask.
Who we help / Auto repair
Repair shops, tire shops, mechanics
Fewer "is it ready?" calls, faster yeses on repairs
Your service desk spends the day on the phone. We set up the updates, approvals and reminders that let it get back to the cars.
Where the week goes
- "Is my car ready?" calls, all day
- Phone tag waiting for a customer to approve a repair
- Explaining the same repairs over and over
- Oil change and inspection reminders that never go out
- Cars waiting on parts that nobody's tracking
Start with one
Most shops start with status texts and approvals by text. A car that waits a day for a yes is a bay you can't use.
What we'd set up
Keep the desk moving and the bays full
Approvals by text
Photos, the price and a plain-English explanation your service writer approved. The customer taps yes.
The phone answered
Hours, directions, "do you work on my make" and "can I get in today" answered. Anything else becomes a message with the details.
Service reminders
Oil changes, inspections and tire rotations by date or mileage, so customers come back to you and not the quick-lube.
Reviews after pickup
A thank-you the next day with your review link.
A morning summary
Cars in, waiting on parts, ready and unpaid, on one page before you open.
Works with what you already use
Tekmetric, Shopmonkey, Mitchell 1 and AutoLeap already do some of this. Plenty of shops pay for features they've never turned on. We start there and only build what's missing.
What stays the same
- Your shop software and your phone number
- Your service writer approves every repair message
- Your prices and your labor guide
Questions
What shop owners ask
My shop software already sends texts. Why would I need you?
Maybe you don't. We'll check what you have, turn on and tune what's there, and tell you if that's enough.
Can a caller find out if their car is ready?
If your shop software lets us read job status, yes. If not, the caller leaves a message and you get a text.
Who writes the repair explanations?
We draft them from the tech's notes, and your service writer approves them before anything goes to a customer.
Free walk-through
An hour with us, a list you keep
We come by, watch a normal hour of your day and ask where the time goes. You keep a written list of the three things most worth fixing, whether you hire us or not.
- No cost and no sales pitch
- A fixed price for anything you want us to build
- Small fixes first, so you see it pay off